RAD is a global leader for telecom access solutions. As an industry pioneer for over 40 years, RAD reliably supplies worldwide communications service providers and critical infrastructure operators with best-of-breed Ethernet access devices, industrial IoT gateways, 5G xHaul, and Operational WAN solutions. Offering always-on connectivity from anywhere, along with data-driven, AI-powered actionable insights, RAD is distinguished for its supply-chain stability, which outsteps the market in delivery times. Founded in 1981, RAD serves as the anchor of the $1.6 billion RAD Group, an umbrella of independent companies that develop diverse networking and data communications solutions.

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RADinsight SD

Smart Diagnostics with AI-Powered Networking for Enhanced QoE

• Reduce service calls and improve first-call resolution

• Identify at-a-glance service connectivity issues affecting users, end-to-end

• Intuitive dashboard presents problem, cause, and troubleshooting in plain language

• AI/ML-driven analytics

• Leverage the existing installed base of network edge equipment

• Optional self-service portal for enterprise customers


    RADinsight Smart Diagnostics (SD)

    How The Lack of End-to-End Service Visibility Hurts Your Customers and Your Business

    According to a global survey conducted among CSPs, (L2 business services and 5G xHaul), the source of 76% of business connectivity problems reported to CSP service desks lie outside the CSP’s scope of control.

    Yet, your service desk and operations personnel spend valuable time and resources trying to locate, isolate and identify the issues, leaving your customers frustrated and their business disturbed.

    Improve Quality of Experience and First Call Resolution

    RADinsight SD helps you avoid these challenges by:

    • Helping service desk representatives easily isolate the issue.
    • Providing the customer with insightful diagnostics.
    • Offering intuitive end-to-end visibility across customer LAN, CSP network (WAN), and Internet/cloud applications.


    • Continuous end-to-end connectivity KPIs monitoring, and ML-based analytics
    • Plain language recommendations that direct customers to specific areas for remedy or improvement.
    • Virtual ticketing mechanism for documentation, history, and operational collaboration.  
    • Self-diagnostics portal helps customers identify and often resolve the problems from their end, avoiding calls to CSP Customer Care.

    WATCH: 1-min Explainer





    RADinsight Smart Diagnostics

    Download Solution Brief


    Key Take-Aways

    Continuous Monitoring
    Continuous Monitoring

    End-to-end connectivity KPIs and ML-based analytics

    Automated Resolution
    Automated Resolution

    Problem observation and remedy recommendations in plain language 

    Operational Collaboration
    Operational Collaboration

    Virtual ticketing for documenting and history. 

    Optimized SaaS Architecture
    Optimized SaaS Architecture

    Does not require SW agents or probes

    Traditional Service Assurance Tools
    The Challenge to Provide Effective Customer Care

    RADinsight Smart Diagnostics

    AI driven service assurance from the customer edge to the cloud

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